Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional periods, or public holidays, order processing times may be slightly extended. Customers will be notified in case of any significant delays.

Shipping Time & Delivery Estimates

Estimated delivery time after dispatch:

• Domestic (Singapore): 3-5 business days

• International Shipping: 8–15 business days, depending on destination, customs clearance, and local courier services

Delivery times are estimates only and may vary due to factors beyond our control, including customs inspections, weather conditions, or courier delays.

Shipping Methods & Carriers

DAIMAVA partners with reputable local and international courier services to ensure safe and timely delivery. The specific carrier used will depend on your location and the size of your order.

Shipping Fees

Shipping charges are calculated automatically at checkout based on delivery location, order weight, and shipping method selected.
Any promotional free-shipping offers will be clearly displayed during checkout.

Shipping fees are non-refundable once an order has been shipped.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking details may take 24–48 hours to become active depending on the courier’s system.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or additional fees may be imposed by the destination country. These charges are the responsibility of the customer.

DAIMAVA is not responsible for delays or additional costs caused by customs authorities.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.
DAIMAVA is not liable for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost, Delayed, or Damaged Shipments

If your order is delayed, lost, or arrives damaged, please contact daimava.contact@gmail.com within 7 days of the expected delivery date.
We will assist in contacting the courier and, where applicable, arrange a replacement or refund in accordance with courier policies.

Contact Us

For any questions regarding shipping, delivery status, or tracking information, please contact our support team at:
📧 daimava.contact@gmail.com